Operation Manager (Male)

We are looking for a dynamic and results-driven Operations Manager with an MBA in Hospital Management to oversee the daily operations of our well-established diagnostics center in Imphal. The ideal candidate will be a problem solver, an efficiency expert, a team player, and a resource optimizer, ensuring smooth workflow, operational efficiency, and top-notch service delivery.

Key Responsibilities:

• Oversee day-to-day operations of the diagnostics center to ensure efficiency and effectiveness.
• Manage resources (staff, equipment, and facilities) to optimize productivity and service quality.
• Monitor and track performance metrics, generate reports, and provide updates to senior management.
• Ensure timely resolution of operational challenges by implementing problem-solving strategies.
• Handle multiple tasks and prioritize urgent matters efficiently while maintaining high-quality service standards.
• Collaborate with different departments to ensure seamless coordination and workflow.
• Implement hospital and healthcare industry best practices to enhance patient experience and service delivery.
• Maintain compliance with healthcare regulations, safety protocols, and company policies.
• Train and guide staff to maintain a high-performance work environment.

Skills & Competencies:

• Communication: Ability to clearly convey information and collaborate with teams.
• Management & Leadership: Strong ability to oversee operations and lead a team effectively.
• Critical Thinking & Problem-Solving: Quick and strategic decision-making to resolve challenges.
• Time Management & Multitasking: Handling multiple tasks efficiently under pressure.
• Prioritization: Identifying and focusing on the most urgent and impactful tasks.

Knowledge Requirements:

• Industry Knowledge: Understanding of healthcare operations and hospital management.
• Computer Skills: Proficiency in MS Office, hospital management software, and reporting tools.
• Reporting & Updating: Ability to track performance, generate reports, and present updates to management.

Ideal Self-Image & Traits:

• Problem Solver: Proactively identifies and resolves operational issues.
• Efficiency Expert: Continuously optimizes processes for better workflow and results.
• Team Player: Works collaboratively to foster a productive and positive work environment.
• Resource Optimizer: Maximizes resources to achieve the best outcomes.
• Punctual & Dynamic: Reliable, adaptable, and ready to handle fast-paced operations.
• High Energy & Trustworthy: Dedicated, enthusiastic, and committed to operational excellence.

Motive & Work Philosophy:

• Hungry for Personal Growth: Continuously learning and improving to stay ahead in the field.
• Mastering Skills & Knowledge: Committed to enhancing expertise in hospital operations.
• Win-Win-Win Philosophy: Ensuring success for patients, the company, and the team.
• Loyalty & Commitment: Dedicated to the long-term success of the company.

Tagged as: #customer service excellence, #healthcare & hospital administration, #operations management, #resource management